Customer service – we care for your needs

Our clients take priority. As a dependable supplier and competent partner we provide top quality customer service:

  • Our strong Sales Team will visit you regularly.
  • Our Customer Solutions Team can always be consulted in between times.


Always at your side

Qualified advisors on medical products and applications will provide targeted local support at your hospital or medical practice. Our network of service staff crosses the entire globe and covers Germany completely. Our trained advisors are in constant contact with the company’s professional staff from within and outside the country and will provide you with continuing support that is tailored to your individual needs.


Always accessible

You can contact our Customer Solutions Centre in Cologne at any time for rapid support.

For rapid support:

  • Professionally qualified contact people for each business unit
  • Product-related advice in all areas of therapy
  • Support in the local language in all countries with pfm medical branches
  • Ordering service with 24-hour fixed time delivery inside Germany


Our services – for your success

  • E-commerce services
  • Logistics services
  • Technical service and support
  • Solutions for preparing estimates and billing prescriptions
  • Change to monthly invoicing
  • Leasing arrangements to make financing easier
  • Development and optimisation of individual custom procedure trays (CPTs)
  • Free disposal of used microtome blades inside Germany
  • Training and workshops with certification to earn CME Points

Contact

T +49 2236 9641-221

Contact form

Do you have a return?

Please use our form for customer returns at all times. In case of product complaints please send the completed complaints form as well.

Returns form

Complaints form

Guideline for complaint handling

Check-list product complaints