Returns

Should you have a reason for complaint or wish to return products to us for any other reason, please contact your responsible contact person in the pfmmedical customer service in advance.

Please do not ship products without prior consultation, as we reserve the right not to refund unannounced returns.

In the event of wrong or incorrect deliveries as well as returns of disposable products on a goodwill basis, pfmmedical will only refund goods which are in a marketable condition, i.e. the goods are still sufficiently durable, in their original packaging, not damaged, not labelled, not pasted on, not dirty and unopened.

Custom-made products are excluded from return.

Returns - general

1. Please call your responsible contact person in customer service first. You will receive a return numer and the correct return address.

2. Please note the return number on the pfmmedical return slip (download), on the delivery note or an any other accompanying document.

3. Enclose the document with the return.

4. Send the return to the pfmmedical address you have received from customer service.

Returns - infusion pump and HICO products

1. Fill out the return note. This is included in the product packaging or can be downloaded here:

2. Enclose the document with the return.

3. Send the return to the following address:

pfm medical gmbh
Technischer Service
Wankelstraße 60
50996 Köln
Germany

Return of ready-to-use remedies

For the application of the return of ready-to-use remedies you will receive a template from our Customer Solutions team on which you please confirm in a legally binding manner that the goods are marketable in the sense of the AMG and the AM-HandelsV and have not left your area of responsibility.